Question

If a "flag" already exists in the record, the CM or CC or FFS documents the new info. where?

Answer 1

If a "flag" already exists in the record, the CM or CC or FFS documents the new info in the same location where the flag was previously documented.

Step-by-step explanation:

If a "flag" already exists in the record, the CM or CC or FFS documents the new info in the same location where the flag was previously documented. This could be in a separate field within the record or within the same field, depending on the specific implementation of the system.

For example, if a flag indicating a customer's account is on hold exists in a database record, the CM or CC or FFS would update the same flag to indicate a new reason for the hold.