Question

A social worker is the new manager of a human service organization that is simultaneously struggling with maintaining positive employee morale, increasing client services, and improving outcomes. The manager should FIRST.

A. ensure that employees know the importance of clientoutcomes.
B. institute a flextime policy for employees
C. introduce more efficient data collection techniques
D. initiate a staff recognition program

Answer 1

To effectively improve employee morale, client services, and outcomes in a human service organization, the new manager should firstly initiate a staff recognition program. Building a cooperative and resourceful relationship with the team is also crucial.

Step-by-step explanation:

When stepping into a managerial role in a human service organization facing challenges such as maintaining employee morale, increasing client services, and improving outcomes, it's important to prioritize the relationship with your employees. The manager plays a critical role in shaping the organization's culture and work environment. To address these issues effectively, the manager should initiate a staff recognition program as a first step, acknowledging and rewarding the efforts of employees which can boost morale and serve as motivation to improve performance and outcomes.

In addition, a manager's role is not just to lead, but also to engage in a cooperative relationship with their team. This involves understanding their strengths and weaknesses and how to approach work and communication in a collaborative manner. Moreover, a manager should be resourceful, flexible, and convey interest in the organization's mission, all while respecting and responding to feedback professionally.