Question

This question has three parts related to the term "service culture," strategies for building and maintaining it, and discussing its importance. If you need assistance with any specific part, please specify.

Answer 1

Organizational culture refers to the values, beliefs, attitudes, and systems that influence employees' behavior within a company or organization. It plays a significant role in shaping employees' behavior and expectations.

Step-by-step explanation:

Organizational culture refers to the values, beliefs, attitudes, and systems that influence employees' behavior within a company or organization. It encompasses the way an organization is run, how it operates, and how decisions are made.

Organizational culture includes observable artifacts such as symbols, language, narratives, and practices; espoused values that the management endorses; and basic assumptions that are unobservable and unquestioned. It plays a significant role in shaping employees' behavior and expectations, and different departments within the same organization can develop their own subcultures.