Question

Which of the following is NOT a common technique to use while providing good customer service.

Option 1: Active listening
Option 2: Resolving issues promptly
Option 3: Ignoring customer complaints
Option 4: Politeness and courtesy

Answer 1

Ignoring customer complaints is NOT a common technique to use while providing good customer service.

Step-by-step explanation:

Ignoring customer complaints is NOT a common technique to use while providing good customer service.

When providing good customer service, it is important to:

1. Listen actively to the customer, paying attention to their concerns and emotions.
2. Resolve issues promptly by taking immediate action to address the customer's problem.
3. Be polite and courteous in interactions with the customer.

By ignoring customer complaints, the company fails to address the customer's concerns and does not demonstrate a commitment to providing excellent customer service.