Question

Smith keeps complaining that Amy, his roommate, is disorganized and leaves her belongings strewn across the room. One day, Amy finds a milk bottle on the floor and yells at Smith. In this scenario, Amy is most likely using a(n) _____ communication style.

a. passive
b. aggressive
c. passive-aggressive
d. assertive

Answer 1

Amy is using an b. aggressive communication style by yelling at Smith for a disorganized room, which is confrontational and not conducive to a respectful dialogue.

Step-by-step explanation:

In the scenario described, Amy is most likely using an aggressive communication style. When she finds a milk bottle on the floor and yells at Smith, her response is confrontational and direct, which is characteristic of an aggressive style. This style of communication is often about expressing one's needs, feelings, or opinions in a way that is inappropriate and tends to blame or attack the other person.

Verbal communication can often be complex, with room for misunderstanding. While an assertive communication style involves expressing oneself effectively and standing up for one's point of view while also respecting the rights and beliefs of others, this is not what Amy is displaying. Instead, she has opted for an approach that can create hostility and damage relationships, which is generally not a strategy that is valued in workplaces or personal interactions where a balance between directness and diplomacy is preferred.