Question

What is one of the expectations from hotel staff at The Ritz-Carlton regarding guest requests?

A) Rejecting guest requests that are unreasonable.
B) Fulfilling all guest requests, even if they are unreasonable.
C) Anticipating and fulfilling reasonable guest requests.
D) Only fulfilling guest requests related to room reservations.

Answer 1

At The Ritz-Carlton, it is expected that staff will anticipate and fulfill reasonable guest requests as part of their renowned customer service approach.

Step-by-step explanation:

One of the expectations from hotel staff at The Ritz-Carlton regarding guest requests is C) Anticipating and fulfilling reasonable guest requests. The Ritz-Carlton has a reputation for exceptional customer service, which includes going above and beyond to meet guests' needs, provided they are reasonable. Staff members are encouraged to be proactive in understanding guests' needs and to do their best to fulfill those needs to ensure a memorable and pleasant stay for each guest.