Question

From the following list, select all the vital functions of customer relationship management (CRM) systems for businesses.

Check All That Apply
a managing critical relationships
b helping synchronize customer interactions
c providing insights into customer satisfaction metrics
d creating accounting information

Answer 1

CRM systems for businesses serve vital functions such as managing relationships, synchronizing customer interactions, and providing insights into customer satisfaction metrics.

Step-by-step explanation:

The vital functions of customer relationship management (CRM) systems for businesses include:

• Managing critical relationships: CRM systems help businesses manage and cultivate relationships with their customers, allowing them to better understand their needs and provide personalized experiences.
• Helping synchronize customer interactions: CRM systems enable businesses to capture and track customer interactions across various channels, ensuring consistent and coordinated communication.
• Providing insights into customer satisfaction metrics: CRM systems can collect and analyze data on customer satisfaction, helping businesses identify areas for improvement and make informed decisions to enhance their products or services.