Question

Discuss with examples, the key factors that will build trust

between Nando's South Africa business and its customers.

Answer 1

The key factors that will build trust between Nando's South Africa business and its customers include consistent high-quality products and services, honesty and transparency, and active community involvement.

Step-by-step explanation:

Building trust between Nando's South Africa business and its customers can be achieved through several key factors:

1. Consistent high-quality products and services: Nando's can build trust by consistently delivering high-quality food, maintaining clean restaurants, and providing excellent customer service.
2. Honesty and transparency: Nando's should be transparent about their ingredients, sourcing practices, and any potential allergens to build trust with customers.
3. Active community involvement: Engaging in community initiatives and supporting local causes can help Nando's establish a positive reputation and gain the trust of customers.

For example, Nando's could showcase their commitment to quality by sourcing locally grown ingredients and participating in initiatives that promote sustainability. Additionally, they could implement a feedback system where customers can provide their opinions and concerns, demonstrating a willingness to listen and improve.