Final answer:
If a state surveyor asks a nursing assistant a question they don't know, they should admit uncertainty and offer assistance. The nursing assistant should then seek help or find the answer and communicate it to the surveyor.
Step-by-step explanation:
If a state surveyor asks a nursing assistant a question that he/she does not know the answer to, the nursing assistant should respond professionally and appropriately. Here are the steps to follow:
- Admit uncertainty: The nursing assistant should be honest and acknowledge that they do not know the answer.
- Offer assistance: The nursing assistant can suggest seeking help from a supervisor, referring to policies and procedures, or consulting with colleagues to find the answer.
- Follow-up: After seeking assistance or finding the answer, the nursing assistant should communicate the correct information to the state surveyor.
Remember, the nursing assistant needs to approach the situation with honesty, professionalism, and a commitment to providing accurate information.