Final answer:
In the context of a virtual agent, you can customize the icons for support options, set the order of menu items, and add links to relevant web pages or FAQs. These modifications enhance user experience and provide a touch of company branding.
Step-by-step explanation:
When customizing the chat menu for your end-users in a virtual agent, there are several aspects you can personalize to improve the user experience. Here's what you can do:
- Change the icons for phone, email, and live agent support to better fit the branding and visual design of your company or service.
- Set the order of the menu items displayed to ensure that the most frequently used or important options are easily accessible to the users.
- Add links to web pages or FAQs which can provide users with immediate self-help options or additional information.
These customizations enable the virtual agent to offer a more personalized and efficient service, leading to an enhanced user experience. Adjusting the chat bubble color can also contribute to the overall visual appeal and brand consistency, although it's not explicitly listed among the provided options.