Final answer:
To introduce the new ERP system to the employees at Agency Y and acquaint them with its features and capabilities, it is recommended to provide comprehensive training sessions and minimize communication with employees. option d.
Step-by-step explanation:
Implementing a new ERP system at Agency Y is a large-scale effort, and it is important to introduce the new system to employees and familiarize them with its features and capabilities. One effective way to do this is by providing comprehensive training sessions for the employees. These training sessions can cover various aspects of the new system, such as how to use it, its benefits, and any changes it might bring to their workflow.
Additionally, it is important to minimize communication with employees during the implementation process. Keeping employees uninformed or implementing the system without any explanation are not recommended options. By providing clear and concise information about the new system and its benefits, and by offering comprehensive training sessions, Agency Y can increase employee buy-in and ensure a smoother transition to the new ERP system.