Final answer:
The default sorting options available on a knowledge article list in the service portal typically include Views, Newest, and Alphabetical. These help users to navigate the knowledge base by popularity, recency, or title order.
Step-by-step explanation:
When accessing a knowledge base via the service portal, users typically have several options for sorting the listed articles. The default sorting options by default often include:
- Views: This option sorts the articles based on how many times they have been viewed, which can be indicative of popularity or relevance.
- Newest: Articles can be sorted by the most recent ones first. This helps users find the latest information or updates available in the knowledge base.
- Alphabetical: Sorting articles alphabetically is a common way to organize content, making it easier for users to find articles based on their titles.
It is important to note that while these are common default sorting options, actual availability can vary based on the specific knowledge base setup and any custom configurations applied by the administrator.