Final answer:
To overcome a conflict with a co-worker while placing the patient first, choose your words carefully, stay calm, listen to the other person's side, be respectful, ask open-ended questions, restate what you heard, focus on problem-solving, and seek help if needed.
Step-by-step explanation:
In order to overcome a conflict with a co-worker while placing the patient first, there are several steps you can take:
Choose your words carefully to avoid inflaming the situation.
- Stay calm and listen to the other person's side of the story.
- Avoid suggesting that you're right and the other person is wrong, remain open and respectful.
- Ask open-ended questions to understand the other person's position.
- Restate what you heard to affirm listening and avoid misunderstandings.
- Focus on solving the problem, not blaming the other person.
- If you're unable to resolve the conflict, consider speaking with your supervisor or HR department.