Final answer:
A key step in the testing process for a new menu item in a family restaurant chain is customer feedback.
Step-by-step explanation:
A key step in the testing process for a new menu item in a family restaurant chain is customer feedback.
Customer feedback is crucial because it provides valuable information about the customer's experience with the new menu item. This feedback can help the restaurant chain identify any issues or improvements that need to be made before launching the menu item on a larger scale.
Collecting customer feedback can be done through various methods, such as comment cards, online surveys, or even face-to-face interactions. By analyzing this feedback, the restaurant chain can make informed decisions about the new menu item.