Question

A customer complains that she spent 30 minutes with one of your fellow employees who could not find the tracking information for her US PS package even though she provide him with a tracking number

Answer 1

The employee should have followed a systematic process to locate the tracking information.

Step-by-step explanation:

It seems like the fellow employee was not able to locate the tracking information for the customer's package despite providing the tracking number.

In this case, the employee should have followed a systematic process to locate the information. Here are the steps they should have taken:

Verify the correct tracking number was provided.

Check the system for any updates or delays.

Contact the shipping carrier to inquire about the package's status.

By following these steps, the employee would have been able to assist the customer more effectively.