Final answer:
Customer service influences NPS, sets a business apart from the competition, and improves customer satisfaction.
Step-by-step explanation:
Customer service is an important aspect of any business. It influences your Net Promoter Score (NPS), sets you apart from the competition, and makes happier customers.
NPS is a metric used to measure customer loyalty and satisfaction. It is calculated based on customer responses to the question, "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" A higher NPS indicates more satisfied and loyal customers.
To improve your NPS and stand out from the competition, it is important to offer exceptional customer service. This includes being professional, resourceful, and going above and beyond to meet customer needs. By providing excellent customer service, you increase the likelihood of receiving positive feedback, gaining repeat customers, and attracting new customers through recommendations.