Question

When saying no to a customer, the service provider should quote the policy that is responsible for denying the customer's wish.

A. True
B. False

Answer 1

When saying no to a customer, the service provider should not quote the policy responsible for denying the customer's wish. Instead, it is important to respond politely and professionally, offering alternative solutions if possible.

Step-by-step explanation:

False.

When saying no to a customer, the service provider should not necessarily quote the policy responsible for denying the customer's wish. Instead, it is important to respond politely and professionally, offering alternative solutions if possible. Quoting a policy can sometimes come across as rigid and unsympathetic, which may negatively impact the customer service experience. It is better to focus on finding a mutually beneficial resolution for both parties.