Question

What attitudes reflect the qualities of positive personal attention that will create excellent customer service? (Select all that apply.)

a. Patience
b. Calmness
c. Differentiation
d. Anger
e. Understanding
f. Listening

Answer 1

Patience, calmness, understanding, and listening reflect the qualities of positive personal attention that create excellent customer service.

Step-by-step explanation:

The attitudes that reflect the qualities of positive personal attention that will create excellent customer service are patience, calmness, understanding, and listening. These attitudes are important because they contribute to a positive and respectful interaction with the customer, leading to a better customer experience. For example, when a customer is upset or frustrated, showing patience and understanding can help defuse the situation and find a solution.