Question

Which of the following is the first step that an organization should take in creating or redefining its service environment?

A. Making sure it knows who its customers really are
B. Reviewing the manner in which external customer needs are addressed
C. Conducting an inspection of its systems and practices
D. Empowering its employees to better serve customers

Answer 1

The first step an organization should take in creating or redefining its service environment is to identify who its customers really are.

Step-by-step explanation:

The first step that an organization should take in creating or redefining its service environment is making sure it knows who its customers really are. This involves gathering information from customers and other stakeholders, finding expert information, and doing a root cause analysis to identify the real problem.