Final answer:
The subject of this question is Problem Solving in the context of Customer Service in a Business setting.
Step-by-step explanation:
The subject of this question is Problem Solving in the context of Customer Service in a Business setting. The given information is a situation where customers complained about a confusing system of lining up to pay at a fast-food restaurant. The problem is asking how to determine a solution that both the customer and store can agree to.
To solve this problem, the lunch-hour manager listened to customer feedback, asked questions, and sought out solutions from the customer service clerks. They purchased floor markings to show customers where to line up for each cash register. As a result, there were no more customer complaints about line-ups, and the store was able to serve customers more efficiently.