Final answer:
Salespeople should regularly audit their customer service to avoid negative consequences, such as complaints or job loss, by gathering information and conducting root cause analyses.
Step-by-step explanation:
To avoid negative repercussions such as customer complaints or even more severe consequences like loss of employment, salespeople should regularly audit their own customer service. This auditing process involves gathering information from customers and other stakeholders, seeking expert information to provide insights into best practices, and performing a root cause analysis to identify and address the underlying issues. By doing so, a salesperson can maintain high-quality service, ensuring that standards are met and any potential for negative outcomes is mitigated.