Question

Your customer opens with a complaint concerning your product and is angry and sarcastic. You finally get the chance to respond; you would say:

a) "It's not our fault; it's your misunderstanding."
b) "I understand your frustration; let's find a solution."
c) "Why are you so upset?"
d) "We have the best product in the market."

Answer 1

When responding to an angry and sarcastic customer complaint, it is important to show empathy and offer to find a solution.

Step-by-step explanation:

When responding to an angry and sarcastic customer complaint, it is important to choose your words carefully and remain calm. The best option is to show empathy and understanding towards the customer's frustration, so option b) "I understand your frustration; let's find a solution." is the most appropriate response. By acknowledging their feelings and offering to find a solution, you can help defuse the situation and work towards resolving the issue.