Final answer:
b) Achieving customer satisfaction
Both Quality and Project Management Disciplines emphasize achieving customer satisfaction as a key to success. Information gathering from stakeholders and root cause analysis are essential activities in meeting customer and stakeholder needs.
Step-by-step explanation:
Both Quality and Project Management Disciplines recognize the importance of achieving customer satisfaction. Ensuring customer satisfaction implies that the product meets or exceeds customer expectations.
This is vital as it often leads to repeat business and positive word of mouth, which can be more effective than advertising. Additionally, this focus acknowledges that customers, alongside other stakeholders such as government agencies and companies, directly influence the success of a product.
In the process of project management, gathering information from customers and other stakeholders, as well as finding expert information, is crucial in understanding and meeting their needs.
Moreover, conducting a root cause analysis helps in identifying the real problems that need to be addressed to satisfy customers and fulfill stakeholder requirements. Ignoring stakeholder feedback can lead to project failure or products that do not meet market needs.