Question

If you recently added an agent to a queue, you may be unable to create a valid work plan that uses the agent or queue for:

a) Hosting a tea party
b) Flying to the moon
c) Call routing
d) Baking a cake

Answer 1

If you recently added an agent to a queue, you may be unable to create a valid work plan for call routing.

Step-by-step explanation:

If you recently added an agent to a queue, you may be unable to create a valid work plan that uses the agent or queue for call routing. Call routing is the process of directing inbound and outbound calls to the appropriate agents or departments based on specific criteria such as skills, availability, or customer preferences. When you add an agent to a queue, it means that the agent is available to handle incoming calls from customers. If you are unable to create a valid work plan, it means that you may not be able to set up call routing rules effectively, which can impact the efficiency and effectiveness of your call center operations.