Question

According to the QSR, when an investigation of a complaint is conducted all of the following are requirements for inclusion in the record of the investigation EXCEPT:

A. The dates and results of the investigation
B. The nature and details of the complaint
C. Changes in procedures correcting quality problems
D. Any reply to the complainant

Answer 1

When conducting an investigation of a complaint, there are several requirements for inclusion in the record of the investigation.

Step-by-step explanation:

According to the QSR, when an investigation of a complaint is conducted, all of the following requirements should be included in the record of the investigation:

1. The dates and results of the investigation.
2. The nature and details of the complaint.
3. Changes in procedures correcting quality problems.
4. Any reply to the complainant.

Therefore, the requirement that is NOT included in the record is C. Changes in procedures correcting quality problems.