Question

What maintains customer contact information and identifies prospective customers for future sales?

A. Sales management CRM system
B. Contact management CRM system
C. Opportunity management CRM system
D. Sales force automation CRM system

Answer 1

The correct answer is B. Contact management CRM system. It maintains customer contact information and identifies prospective customers for future sales.

Step-by-step explanation:

The correct answer is B. Contact management CRM system.

A Contact management CRM system maintains customer contact information and identifies prospective customers for future sales. It helps businesses keep track of their customer interactions, such as phone calls, emails, and meetings, in order to build and maintain relationships with customers.

For example, a Contact management CRM system can store customer names, phone numbers, email addresses, and other relevant details. It can also generate reports and reminders for sales representatives to follow up with potential customers and nurture those relationships.