Question

______ is (are) an all-encompassing tool used for modeling, building, executing, and monitoring business processes that go across organizational boundaries (and often systems).

a) ERP (Enterprise Resource Planning)
b) CRM (Customer Relationship Management)
c) BPM (Business Process Management)
d) SCM (Supply Chain Management)

Answer 1

(c) Business Process Management (BPM) is the correct answer, as it encompasses tools for modeling, building, executing, and monitoring business processes across organizational boundaries.

Step-by-step explanation:

​Business Process Management (BPM) is the all-encompassing tool used for modeling, building, executing, and monitoring business processes that extend across organizational boundaries, including different systems. Unlike ERP which integrates internal operations, CRM that focuses on customer relationships, or SCM which manages the flow of goods and information across the supply chain, BPM is about improving corporate performance by managing and optimizing a company's business processes.

BPM supports process improvement initiatives by providing capabilities for process modeling, automation, execution, and analysis, contributing to increased efficiency and optimization of end-to-end business processes.