Final answer:
The bottom of a House of Quality indicates the technical features with the strongest relationships to customer requirements. These features are critical in satisfying customer needs and are evaluated using criteria and constraints, which are fundamental to design quality.
Step-by-step explanation:
The bottom of a House of Quality identifies the technical features that have the strongest relationships to customer requirements.
These are the technical descriptors or engineering characteristics that the product must have in order to meet the needs and wants expressed by the customer.
When engineers focus on attributes of the product, the intent is to ensure that critical features are pinpointed that directly influence customer satisfaction.
Using the House of Quality in the design process, companies can evaluate the physical aspects of a product and their impact on customer appeal.
These can range from an unbreakable bottle to a nonstick surface, all of which contribute to the perceived quality of the design.
The process includes identifying criteria and constraints, which are vital in evaluating design quality and must be thoroughly tested to ensure they meet consumer demands.