Question

Check all the ways the customer service representative in the scenario made the customer feel unimportant.

Answer 1

The customer service representative made the customer feel unimportant by ignoring complaints, not taking action, and not providing reassurance.

Step-by-step explanation:

The customer service representative in the scenario made the customer feel unimportant in the following ways:

1. The representative ignored the customer's complaints about the confusing payment system.
2. The representative did not take immediate action to address the issue or offer any solutions to the customer.
3. The representative did not provide any reassurance or make the customer feel valued.

These actions made the customer feel unimportant and disregarded, resulting in a negative customer experience.