Question

Which of the following cost management tools supports the firm's concentration on the delivery of value to the customer?

a -chain analysis
b.preparing an earnings report for the SEC
c competition
d.service industry growth

Answer 1

Value chain analysis is the cost management tool that supports a firm's concentration on the delivery of value to the customer.

Step-by-step explanation:

The cost management tool that supports a firm's concentration on the delivery of value to the customer is value chain analysis. Value chain analysis is a strategic management tool that examines the activities a firm performs to create value for its customers and how those activities can be optimized to improve customer satisfaction. By analyzing the value chain, a firm can identify areas where it can reduce costs, improve efficiency, and ultimately deliver more value to customers.