Question

A client is extremely upset and mentions something about a work-related issue that the nurse cannot understand. Which is the nurse's best response?

A. It's natural to worry about your job.
B. Your job must be very important to you.
C. Calm down so that I can understand what you're saying.
D. I'm not quite sure I heard what you were saying about your work.

Answer 1

The nurse's best response would be option D: 'I'm not quite sure I heard what you were saying about your work.' This response acknowledges the client's upset and expresses the nurse's willingness to understand the issue.

Step-by-step explanation:

The nurse's best response in this situation would be option D: I'm not quite sure I heard what you were saying about your work. This response acknowledges the client's upset and expresses the nurse's willingness to understand the issue. By admitting uncertainty, the nurse avoids making assumptions or invalidating the client's feelings.