Final answer:
The statement is not necessarily true as different organizations may have various protocols for handling complaints about fees, which might not always involve the office manager.
Step-by-step explanation:
The statement that complaints about fees must always be directed to the office manager is not necessarily true as it can vary from one organization to another. While in many cases the office manager is the person responsible for handling such complaints, different organizations may have different protocols for addressing fee-related concerns. It might involve the finance department, customer service, or another specialized dispute resolution department depending on the company's structure and internal policies.