Final answer:
The phrase from the question emphasizes the importance of repeating back a to-go order for accuracy and customer satisfaction. In the broader context of the goods market, offering a money-back guarantee is a strategy used to instill customer confidence and encourage sales, especially in scenarios where customers can not physically inspect the products before purchase.
Step-by-step explanation:
The phrase 'Always repeat back the to-go order when selling it to the guest' is often used in the context of customer service, particularly in the foodservice industry. In terms of the goods market, a money-back guarantee is a relevant concept where sellers offer this as a promise of quality. This is particularly important when the company sells goods through mail-order catalogs or over the web.
In such markets, customers cannot see the actual products before purchasing, hence a money-back guarantee can encourage sales by giving customers the confidence to make a purchase even if they are unsure about keeping the item. In conversations about trust and customer relations, it's emphasized that while customers are essential, there should be a strategic approach to how they're managed and agreements on pricing should be upheld to avoid manipulation and maintain profitability.