Question

When a consumer asks why an MA plan has a 2-star rating, the agent should tell the consumer what?

A) Details about the plan's coverage
B) The reasons for the low rating
C) Positive aspects of the plan
D) Not specified in the question

Answer 1

Option (B), An agent should explain the reasons for the low rating of a 2-star MA plan, which can cover various aspects from customer service to healthcare outcomes.

Step-by-step explanation:

When a consumer asks why an MA plan has a 2-star rating, the agent should tell the consumer the reasons for the low rating. This may include aspects such as customer service, healthcare outcomes, or the management of chronic conditions.

It is important to be transparent about the Medicare Advantage plan's performance as these ratings are determined by the Centers for Medicare & Medicaid Services (CMS) to help consumers compare quality and performance.