Final answer:
The statement is true, as the customer arrival process aims to manage order entry and communication within the supply chain efficiently.
Step-by-step explanation:
The statement that the objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes is true.
Customer arrival models help businesses understand and predict the rate at which customers enter the business so that resources can be managed efficiently. However, these models can have limitations, such as:
- Assuming a single customer arrives at a time, which may not be accurate during peak times or for customer groups.
- Assuming that the flow of customers is constant throughout the day, which does not account for busier periods.
In addressing the example of finding the probability that it takes less than one minute for the next customer to arrive after a given customer, one would usually use a probability distribution, such as the exponential distribution, to model the time between arrivals.
An important aspect to consider is the average arrival rate (e.g., one customer per two minutes), which can then inform the calculation of such probabilities.