Question

When you can't say yes

a) Always say no
b) Communicate the negative
c) Use negative language
d) Find a way to express a positive alternative

Answer 1

B or D.

Step-by-step explanation:

If you physically can't say yes, than it would be D. If you can't say yes because of a guideline or rule, if saying yes isn't necessary, B.

Answer 2

To effectively communicate negative information, find a way to express a positive alternative and focus on problem-solving and offering possible solutions.

Step-by-step explanation:

To effectively communicate negative information, it is important to find a way to express a positive alternative. This means focusing on problem-solving and offering possible solutions instead of simply saying no. By using alternative language and presenting the negative information in a diplomatic and persuasive manner, you can maintain a positive working relationship and create a constructive conversation.