Final answer:
A Credit Guide is issued to a customer by the lender a) before the loan application process is completed, detailing the terms and the bank's assessment procedures.
Step-by-step explanation:
A lender will generally issue a Credit Guide to a customer before the loan application is finalized. This document provides important information about the terms, conditions, and costs associated with the loan. It's a critical piece of communication that helps ensure transparency and understanding of the financial commitment the borrower is considering. The guide typically includes the bank's assessment procedures, like conducting a credit check, evaluating income sources, considering the need for a cosigner, or requiring collateral.