Final answer:
To avoid mistakes during a telephone call from a patient, it is important to have the patient state their name. This helps in verifying the correct file folder and the patient's awareness and capability to interact. Remembering names is crucial in healthcare settings.
Step-by-step explanation:
During a telephone call from a patient, it is important to have the patient state their name to avoid mistakes. Asking the patient to state their name helps verify that the healthcare provider has the correct file folder and ensures that the patient is aware, oriented, and capable of interacting.
For example, if the patient responds with a name like 'Santa Claus' or shows confusion, it may indicate a problem with understanding reality or producing speech.
Remembering names is also crucial in healthcare settings, just as Phil Dunphy from the television show Modern Family highlights. Healthcare providers may develop their own strategies for remembering names to enhance patient care and communication.