Question

Assume your customer is making a cash deposit of $200 in $20 bills. Among the currency is a bill you cannot clearly identify as a $20 bill. What should you do?

Answer 1

When a customer makes a cash deposit of $200 in $20 bills and one of the bills cannot be clearly identified, it is important to take steps to verify its legitimacy and prevent counterfeit currency from entering the system. This involves examining security features, consulting bank policies, and documenting the transaction.

Step-by-step explanation:

If a customer is making a cash deposit of $200 in $20 bills and one of the bills cannot be clearly identified as a $20 bill, it is important to take certain steps to ensure accuracy and prevent counterfeit currency from entering the system.

1. Verify the legitimacy of the bill in question by examining its security features, such as color-shifting ink, watermark, and security thread.
2. Consult the bank's policies on dealing with suspicious bills. This may involve contacting a bank manager or a designated expert.
3. Document the transaction and provide all relevant details, including the appearance of the unidentified bill, to the appropriate bank personnel.

By following these steps, the bank can ensure the safety and accuracy of its cash handling procedures.