Final answer:
A trainer should encourage and support a hesitant trainee to share their thoughts, guiding them to answer their own question while fostering a positive learning environment.
Step-by-step explanation:
When the trainer believes a trainee has asked a question because the trainee really wants an answer but is hesitant, the trainer should respond by encouraging the trainee to share their thoughts, offering affirmation and expressing confidence in the trainee's ability to work through the problem. This technique is often referred to as facilitating and involves guiding the trainee to find the answer themselves, empowering them, and fostering a supportive learning environment. It is important for the trainer to create an atmosphere where trainees feel comfortable expressing their ideas, questions, and concerns without fear of criticism.
Active listening involves giving full attention to the trainee, demonstrating understanding, and providing a supportive and encouraging environment for the trainee to express their thoughts without judgment.