Question

Having empathy is a critical skill for resolving conflict and effective negotiation. A person needs to be able to see the situation from the other party's point of view. This ability is called ______.

a. Sympathy
b. Understanding
c. Compassion
d. Perspective-taking

Answer 1

D. Perspective-taking is the ability to see a situation from another person's point of view and is linked to cognitive empathy, critical for effective communication and conflict resolution.

Step-by-step explanation:

The ability to see a situation from another person's point of view is called D. perspective-taking.

This skill is a component of cognitive empathy, which is not just about feeling sorry for someone (sympathy) or caring about them (compassion), but involves understanding their thoughts, emotions, and reasons for their behavior.

Cognitive empathy is essential for effective communication, conflict resolution, and negotiation because it allows individuals to understand the other party's viewpoint and emotions, which facilitates cooperation and better problem solving.