Question

Describe the escalation routes for repeated customer service problems.

A. Employee recognition programs
B. Hierarchical reporting structures
C. Marketing communication channels
D. Supply chain management

Answer 1

The escalation routes for repeated customer service problems include hierarchical reporting structures, marketing communication channels, and supply chain management.

Step-by-step explanation:

The escalation routes for repeated customer service problems are:

1. Hierarchical reporting structures: This involves the customer service problem being reported to a supervisor, then a manager, and so on, until it reaches a higher level of authority for resolution.
2. Marketing communication channels: Customers may escalate their problems through various marketing communication channels, such as social media platforms or email, to draw attention to their issues.
3. Supply chain management: In the case of product-related issues, customers can escalate their problems through the supply chain management process by contacting the manufacturers, distributors, or retailers involved.