Question

Which of the following actions represents the BEST way for a sales associate to respond to customer feedback?

A. Disregard customer feedback unless it aligns with personal opinions.
B. Acknowledge the feedback, thank the customer, and address concerns.
C. Avoid addressing negative feedback to prevent conflicts.
D. Discourage customers from providing feedback.

Answer 1

The best way for a sales associate to respond to customer feedback is to acknowledge the feedback, thank the customer, and address their concerns.

Step-by-step explanation:

The best way for a sales associate to respond to customer feedback is to acknowledge the feedback, thank the customer, and address their concerns. It's important to show appreciation for the feedback, as it helps the business improve and build customer loyalty. By addressing the concerns raised by the customer, the sales associate can work towards resolving any issues and providing a positive customer experience.