Question

In the stop, and listen technique of dealing with an angry customer, you are listening when you

A ) Use your skills to find out what makes that customer's situation unique.

B ) Remember that the customer trusts in your understanding and troubleshooting abilities.

C ) Use closed questions to elicit exact and precise responses from the customer.

D ) See the situation from the customer's perspective and partner with the customer to problem solve.

Answer 1

In the stop and listen technique, listening involves seeing the situation from the customer's perspective and partnering with the customer to problem solve.

Step-by-step explanation:

In the stop and listen technique of dealing with an angry customer, you are listening when you see the situation from the customer's perspective and partner with the customer to problem solve. This involves understanding the unique aspects of the customer's situation and using open-ended questions to elicit precise responses. By actively listening and showing empathy, you can defuse the customer's anger and focus on resolving the problem.