Question

Carrie had no idea what the customer was talking about when he called her line so she told him, "Let me transfer you to another department." This is an example of a Blank______ transfer.

Answer 1

A blind transfer occurs when the person transferring the call has no knowledge of the caller's issue or the appropriate department to transfer the call to.

Step-by-step explanation:

This is an example of a blind transfer. A blind transfer occurs when the person transferring the call has no knowledge of the caller's issue or the appropriate department to transfer the call to. In this case, Carrie didn't understand the customer's query, so she transferred him to another department hoping they could assist him.