Final answer:
Follow-up is an important element of the service process that many customer service professionals overlook.
Step-by-step explanation:
One element of the service process that many customer service professionals overlook is follow-up. Follow-up is an important part of customer service as it allows businesses to maintain a connection with customers and address any issues or concerns they may have after an interaction. By following up, customer service professionals can also gather feedback and make improvements to their service.