Final answer:
The level of product planners thinking that includes characteristics such as delivery & credit, product support, and warranty is the augmented product level.
Step-by-step explanation:
The level of product planners thinking that includes characteristics such as delivery & credit, product support, and warranty is the augmented product level. The augmented product level focuses on providing additional services and features that enhance the core product and provide value to the customer.
For example, a car manufacturer may offer a warranty to provide customers with after-sales support and product protection. Additionally, they may offer delivery and credit options to make it convenient for customers to purchase their products.