Question

A customer uses Dynamics 365 for Customer Service.Customer service representatives must be able to create knowledge base articles.

You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence to enable Knowledgebase articles to be available for all Customer service reps when searching the knowledgebase?

Answer 1

To enable knowledge base articles to be available for all customer service reps in Dynamics 365 for Customer Service, you need to create a new knowledge base, enable article approval, configure the approval process, and publish the articles.

Step-by-step explanation:

To enable knowledge base articles to be available for all customer service reps when searching the knowledge base in Dynamics 365 for Customer Service, the following four actions must be performed in sequence:

1. Create a new knowledge base.
2. Enable article approval.
3. Configure the approval process.
4. Publish the knowledge base articles.

By completing these actions, all knowledge base articles will go through a review and approval process before becoming available to customer service reps for searching and usage.