Final answer:
To create a new schedule that ensures the customer support staff is not available on public holidays in the year 2021, follow the protocol for defining holiday schedules. Identify the public holidays and mark them as non-working days for the staff. Block off those days as 'unavailable' in the scheduling system.
Step-by-step explanation:
To create a new schedule for the customer support staff, you would need to follow the protocol for defining holiday schedules. This can be done by identifying the public holidays in the year 2021 and marking them as non-working days for the staff. In this case, you would need to set the customer support staff as unavailable on public holidays in the schedule.
For example, if New Year's Day is a public holiday in 2021, you would mark that day as non-working for the customer support staff. This can be done in a scheduling system or software by blocking off those days as 'unavailable' for the staff members. By doing so, they will not be scheduled to work on public holidays.
Following this procedure, you can create a new schedule that ensures the customer support staff is not available on
To ensure customer support staff do not work on public holidays in 2021, identify the holiday dates, create a holiday schedule in the scheduling system, and block these dates. Staff are expected to show up on time for other days and follow protocols to report any absences.
To create a new schedule that ensures customer support staff are not available on public holidays in the year 2021, you would start by identifying all the public holidays for that year. Once you have the dates, you'll need to access the scheduling system used by your organization to manage staff shifts. Within this system, you should create a new holiday schedule, blocking out the identified public holiday dates. This ensures that these days are marked as days off and that no customer support staff are scheduled to show up to work on these days. It is important for staff to follow the company's protocol for any absences, including on public holidays, by reporting time off accordingly. This helps maintain a clear and organized schedule.
For regular workdays, the expectation is that the customer support staff should show up on time and be present for their designated shifts. In cases where staff members cannot be present due to valid reasons, they must follow the set protocol to report their time off. This allows for the proper adjustments to be made to the schedule and ensures seamless operation.