Final answer:
Prompt resolution of customer issues often leads to positive feedback which benefits the company through improved reputation and potential repeat business.
Step-by-step explanation:
If you fix a dissatisfied customer's problem promptly, they may have positive feedback to give to friends instead. In the realm of business and customer service, addressing issues swiftly and effectively can significantly enhance customer satisfaction and lead to positive word-of-mouth advocacy. Not only does this improve the company's reputation, but it also increases the likelihood of repeat business and referrals, which are vital for business growth and success.